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Summary
I am an enthusiastic smart working individual seeking a challenging position in a reputable organization where I can utilize my professional capabilities and get opportunities for professional growth and development.
Experience
Assistant Customer Service Incharge.
RESPONSIBILITIES
Maintain an effective service system in customer Service centre regularly to ensure efficient working throughout working hours.
Maintain inventory of spare parts for service center.
Helping to develop a customer service policy for an entire organization.
Managing a team of customer services staff.
Handling face-to-face enquiries from customers.
TYPICAL WORK ACTIVITIES
Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or any major incidents
Developing customer service procedures, policies and standards for your organization or department.
Meeting with other managers to discuss possible improvements to customer service.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Learning about your organization's products or services and keeping up to date with changes.
